HOW LONG DOES IT TAKE TO PROCESS MY ORDER?
We aim to process and ship all orders within 24 hours
- Free Post – Standard Australia Post Shipping on orders over $100
- Parcel Post – Australia Post Parcel with Tracking
- Express Post – Australia Post Express Parcel with Tracking
We ship worldwide for a flat rate of $20.00.
HOW ARE MY ITEMS SENT?
All items are sent by Australia post regular parcel post with tracking so please include a valid email with your order for tracking notifications. Your item will be dispatched the same day or following day after payment has been received. Delivery times within Australia vary but are usually 1-5 days.
*** Please check the Australia Post website for delivery delays out of our control***
WILL I BE GUARANTEED TO GET MY ITEM THE NEXT DAY IF EXPRESS POST IS SELECTED?
The Express Post network covers 80% of Australian business addresses, private addresses and post office boxes. If your item is for an address outside this network it won’t be covered by the Next Day Guarantee. To see if your address is within the network please visit the Australia Post website http://auspost.com.au/parcels-mail/domestic-parcels.html
WHAT IF I HAVEN’T RECEIVED MY ORDER?
If your order is not received within the expected time frame, please allow 7-10 working days please contact us by email so we may track the item or lodge an inquiry with Australia Post.
Email – [email protected]
CAN I COLLECT MY ITEM FROM YOU?
We do not have a store front and therefore all items are sent by a postal service.
We pride ourselves on good customer service, good quality products and a fast turnaround to deliver your orders. Of course there are times when something doesn’t quite go to plan or a parcel gets lost in the mail but If you do encounter a problem, most problems are very easily fixed and we will work with you until we have resolved them.